BestMark, Inc.

BestMark, Inc.

Headquarters
5500 Feltl Rd
Minnetonka, MN 55343 United States

: 9529222205
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Contacts

Dana Stetzer
CEO
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Amanada Anderson
Director of Client Services
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On the Web

https://www.bestmark.com/

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Business Type
  • Data Collection - Qualitative
  • Data Collection - Quantitative
  • Field Management
  • Full Service
  • Online Research Services
  • Online Surveys
  • Related Support Services
  • Research Supplier / Provider
  • Supplier / Provider
  • Technology Provider
Specialties
Data Collection Methodologies
Qualitative
Qualitative/Recruiting Services and Facilities
• Recruiting
• Smartphone/Tablet Interviewing
Quantitative
Off-Site/Remote Interviewing
• Field Auditing
• Mystery Shopping
• Off-Site/Remote Intercepting
• Store Auditing/Demos/Distribution Checks
Quantitative Data Collection Services
• Data Entry/Data Processing/Tabulations
• Design & Analysis
• Internet/Web Based Surveys
• Questionnaire Design
Interviewing Specialties by Audience
• Consumer Products/Services
Related Services & Providers
• Field Management
• Internet/Web Based Survey Software
• Marketing Research Training
• Mobile Survey Software
• Research Reporting/Analysis
• Survey Programming
• Survey/Cross Tabulation/Statistical Software
Research Methods
• Attitude/Usage
• Brand Research
• Business-to-Business
• Cell Phone/Mobile Data Collection
• Forecasting/Trend Research
• Full Service
• Intercepts
• Mail Questionnaires/Surveys
• Mixed Mode
• Mobile
• Proprietary Methodological Approach
• Research Consultation
• Satisfaction Surveys
• Secondary Research
• Segmentation

 

Description
We all love, remember — and reward — great service. Like when a barista remembers your name, a cashier enrolls you in a perks program or a server suggests your favorite dessert. The opposite is also true. So do your part to improve the customer experience, with mystery shopping, intercept interviewing, compliance auditing, customer satisfaction study, surveying and internal evaluation services from BestMark. We'll help you develop a program to view your products, services, pricing and brand from a variety of perspectives. You’ll have a system in place to capture, measure and analyze the data so you can see exactly how to improve business offerings, employee training and compliance, customer loyalty and — ultimately — your bottom line. Since 1986, BestMark has been helping businesses large and small improve employee and customer experiences, and their reputations, to drive repeat business, loyalty and increased sales while turning customers into champions of their brands. Learn more at BestMark.com.

Articles
Article:
18 Best Mystery Shopping Companies by Sarah Sharkey
If you love shopping, then mystery shopping sounds like a dream come true. You actually get paid to shop! Instead of coming out a store with buyers’ remorse, you will feel like it is the best payday ever! Mystery shopping might be the most fun way to make extra money. It is also not a difficult way to make extra money if you enjoy shopping. The hardest part about mystery shopping is finding a trustworthy company to earn extra money with.
Want to hear a secret? N.Y. group sure does by Ken Wysocky
Jerry Heath, general manager of two Davidson stores, says catching employees doing things correctly helps minimize turnover.
Central Telephone Facility
# Stations: 5
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
one-on-ones
central location studies 
Recruiting in-house: 5 recruiters on staff 
Database available: Yes
Opt-In for: consumer
b2b 
Recruit for: own facility
client off-site location 
Study Types Recruit for: consumer
business
Full suite of market research studies
Description: BestMark has a panel of over 600,000 mystery shoppers/auditors/intercept interviewers to be used for various market research studies.
Off-Site/Remote Interviewing
In-Store Demos: w/ Store cooperation  
In-Store Audits: w/ Store cooperation 
Remote/Field Interviewing: For On-Site Assignments & Mystery Shopping
Door-to-Door Interviewing: Yes
Description: BestMark has a panel of over 600,000 mystery shoppers/auditors/intercept interviewers to be used for various market research studies.
Research Software
Computer-Assisted Personal Interviewing (CAPI): Proprietary software - custom built in-house  
Computer-Assisted Telephone Interviewing (CATI): Proprietary software - custom built in-house  
Communities: Proprietary software - custom built in-house  
Mobile: Proprietary software - custom built in-house  
Panel: Proprietary software - custom built in-house  
Project Management: Proprietary software - custom built in-house  
Social Media: Proprietary software - custom built in-house  
Statistical Analysis: Proprietary software - custom built in-house  
Tabulation: Proprietary software - custom built in-house  
Text Analysis: Proprietary software - custom built in-house  
Web Survey (CAWI): Proprietary software - custom built in-house