960 Penn Avenue
12th floor
Pittsburgh, PA 15222 United States

: 412-471-8484
EM: Send Email


Kelli Best
Director‚ Field and Fulfillment

Barb Theobald

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Business Type
  • Data Collection - Qualitative
  • Data Collection - Quantitative
  • Field Management
  • Focus Group / Qualitative Facility
  • Full Service
  • Online Research Services
  • Online Surveys
  • Qualitative Consultant/Moderator
  • Research Supplier / Provider
  • Supplier / Provider
Data Collection Methodologies
Qualitative/Recruiting Services and Facilities
• Focus Group Facility
• In-person Moderation/Analysis
• Online Focus Group Hosting/Moderation
• Recruiting
• Usability Lab
• Viewable In-Depth Interviews (IDIs)/Dyads/Tryads/Mini-Groups
Off-Site/Remote Interviewing
• Off-Site/Remote Intercepting
• Other - In-home IDIs
Quantitative Data Collection Services
• Design & Analysis
• Internet/Web Based Surveys
• Questionnaire Design
Interviewing Specialties by Audience
• Consumer Products/Services
• Healthcare (consumer health conditions)
Related Services & Providers
• Minority or Female Owned Business
Research Methods
• Attitude/Usage
• Brand Research
• Co-Creation
• Concept Testing
• Ethnographic Research
• Eye Tracking
• Full Service
• Interactive Usability Testing
• Moderation
• Segmentation
Social Media Research Services
• Other - Social Network Targeting


Campos is a market research and strategy firm dedicated to helping clients understand and innovate their customer experience and their brand.

Recognized in 2017 as one of the fastest growing companies in our region, we have over 40 employees working in each of the disciplines of market research: comprehensive data analytics, in-depth secondary research, a wide variety of qualitative research techniques—including a comprehensive focus group facility—and complex quantitative research. Our clients typically use multiple forms of research to deeply understand their customer experience or brand issues.

We are unique among our market research peers in that we employ a team of highly trained strategists who are responsible for weaving together the insights unearthed in the various forms of research, helping our clients effectively use those insights to develop complex strategic responses.

At Campos, we have a team of CX and brand strategists who believe that an organization’s customer experience and brand are inseparable. They are highly skilled at using research to identify the ways to improve both the customer’s experience and their brand perception.

When our strategists dissect a client’s customer experience, they also help lead a team to re-imagine and re-engineer the experience in ways that meet both the client’s strategic goals and the customer’s need for engagement.

Regardless of whether the need is for more straight-forward research or for comprehensive strategic planning, Campos has the tools and talent to help clients meet their strategic goals.

We moved in 2018 and our downtown Pittsburgh focus group facilities are brand new. We also offer recruitment and have 4 moderators on staff.

Our Chicago office is now open: 320 W Ohio Street #3W Chicago, IL 60654. Phone 412-471-8484 ext. 525. CONTACT Garret Drexler.

Campos is a WBENC-Certified Women’s Business Enterprise.

Central Telephone Facility
# Stations: 15
CATI Stations: 15 with Qualtrics; Tableau; ARCS software
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
central location studies 
Recruiting in-house: 15 recruiters on staff 
Database available: 20000 names
Opt-In for:  
Recruit for:  
Study Types Recruit for: consumer
Mock Jury
Description: We identify target segments and design screening instruments to recruit qualified/articulate participants for clients. Sourcing includes our opt-in in-house database; client sample; social media targeting; national sampling; & other methods.
Focus Group Services
Facility Location: office building  
Miles from Airport: 15  
# Rooms: 2 focus group rooms
Internet Access: Yes  
Usability lab: 2 PCs with internet access  
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Focus Group Room(s):  
Room 1: 22 ' x 25 ' - 12 seats
Room 2: 15 ' x 32 ' - 8 seats
Description: Our new location features brand-new facilities with two focus group suites, three huddle rooms, and a large multi-purpose space. State-of-the-art tech/A/V, full amenities and lounges. Downtown Pittsburgh, walkable to all.
Central Location Testing Facility
Viewing Capabilities: Yes
Computer/tablet/devices: 2 computer/tablet/devices with Qualtrix; proprietary ARCS platform software
Description: Morae software and remote testing capabilities for user experience research.
Off-Site/Remote Interviewing
Remote/Field Interviewing: For On-Site Assignments & Mystery Shopping
Description: Campos has four expert moderators on staff.
Research Software
Computer-Assisted Personal Interviewing (CAPI): proprietary platform/ARCS  
Computer-Assisted Telephone Interviewing (CATI): proprietary platform/ARCS  
Communities: proprietary platform/ARCS  
Panel: proprietary platform/ARCS  
Project Management: proprietary platform/ARCS  
Statistical Analysis: WinCross  
Tabulation: WinCross  
Text Analysis: Tableaux  
Web Survey (CAWI): Qualtrix