Concentrix

Concentrix

Headquarters
44051 Nobel Dr
Fremont, CA 94538

: 1 800 747-0583
EM: Send Email

Contacts

Teresa Gramke
Sr. Manager

Vince Weseli
Director

On the Web

www.concentrix.com/solutions/voc

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Business Type
  • Data Collection - Qualitative
  • Data Collection - Quantitative
  • Data Processing
  • Full Service
  • Online Research Services
  • Online Surveys
  • Related Support Services
  • Research Supplier / Provider
  • Sampling
  • Technology Provider
Specialties
Data Collection Methodologies
Quantitative
• Telephone Data Collection
Quantitative Data Collection Services
• Interactive Voice Response (IVR)
• Internet/Web Based Surveys
Interviewing Specialties by Audience
• Banking/Finance
• Healthcare (consumer health conditions)
• Technology/High Tech/IT
Related Services & Providers
• Dashboard Software
• Research Reporting/Analysis
• Syndicated/Published Research
Research Methods
• Predictive & Advanced Analytics
• Satisfaction Surveys

 

Description
We help some of the world's best brands create better experiences and build stronger relationships with customers. Our Voice of the Customer solution combines insight-to-action technology with expert analytic services to identify insights and prescribe action - without the need to install a tool or add extra headcount.

Nearly 700 global professionals and 40+ years' experience are behind our voice of the customer, data science, primary research, speech and text automation and process optimization solutions. Our clients gain improved performance and operational efficiencies with a faster ROI.

Central Telephone Facility
# Stations: 250
International Coverage: Yes
CATI Stations: 250 with Unicom telephone (Quancept) software
Multi-Lingual Interviewing: English, Spanish, Portuguese, Japanese, Thai 
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
one-on-ones  
Recruiting in-house: Yes  
Opt-In for:  
Recruit for:  
Study Types Recruit for: consumer
business
Focus Group Services
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Off-Site/Remote Interviewing
Remote/Field Interviewing: For On-Site Assignments
Research Software
Computer-Assisted Telephone Interviewing (CATI): Unicom Telephone (Quancept)  
Mobile: Unicom Intelligence Interviewer  
Statistical Analysis: e-Tabs, SAS, SPSS  
Tabulation: Unicom tables (Quantum)  
Text Analysis: NLP  
Web Survey (CAWI): Unicom Intelligence Interviewer