Convergys Analytics

Convergys Analytics

201 East Fourth Street
Cincinnati, OH 45202

: 800-344-3000
P2: 513-458-1300
FX: 513-784-4785
EM: Send Email


Ann Georgesen

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Business Type
  • Data Collection - Qualitative
  • Data Collection - Quantitative
  • Data Processing
  • Full Service
  • Online Research Services
  • Online Surveys
  • Related Support Services
  • Research Supplier / Provider
  • Sampling
  • Transcription Services
Data Collection Methodologies
• Telephone Data Collection
Quantitative Data Collection Services
• Interactive Voice Response (IVR)
• Internet/Web Based Surveys
Interviewing Specialties by Audience
• Banking/Finance
• Healthcare (consumer health conditions)
• Technology/High Tech/IT
Related Services & Providers
• Dashboard Software
• Presentation/Reports/Infographics Creation
• Research Reporting/Analysis
• Syndicated/Published Research


We help companies use data-driven insights to improve the customer experience. Our Customer Experience as a Service (CXaaS) Voice of the Customer model combines insight-to-action technology with expert CX services to identify insights and prescribe action – without the need to install a tool or add extra headcount.

With nearly 700 global professionals and 40+ years’ experience, we offer data science, primary research, software engineering, speech and text automation and process optimization. Our clients gain better performance, operational efficiencies and a faster ROI.

Central Telephone Facility
# Stations: 150
International Coverage: Yes
CATI Stations: 150 with Quancept software
Multi-Lingual Interviewing: English, Spanish, French 
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
Recruiting in-house: Yes  
Opt-In for:  
Recruit for:  
Study Types Recruit for: consumer
Focus Group Services
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Off-Site/Remote Interviewing
Remote/Field Interviewing: For On-Site Assignments
Research Software
Computer-Assisted Telephone Interviewing (CATI): Quancept  
Mobile: IBM  
Statistical Analysis: e-Tabs, SAS, SPSS  
Tabulation: Quantum  
Text Analysis: NLP  
Web Survey (CAWI): MRInterview