201 E 4th St
Cincinnati, OH 45202

: 513-509-3086
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Robin Zentmeyer
Sr. Director‚ Client Success Management
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Todd Earhart
Assoc. Director‚ Market Research Center
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Lynn Grome
Manager‚ Market Research Center
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Business Type
  • Data Collection - Qualitative
  • Data Collection - Quantitative
  • Data Processing
  • Full Service
  • Online Research Services
  • Online Surveys
  • Related Support Services
  • Research Supplier / Provider
Data Collection Methodologies
• Telephone Data Collection
Quantitative Data Collection Services
• Computer-Assisted Telephone Interviewing (CATI)
• Design & Analysis
• Interactive Voice Response (IVR)
• Internet/Web Based Surveys
• Predictive Dialing/Autodialers
• Telephone Land Line
Interviewing Specialties by Audience
• Banking/Finance
• Legal/Insurance
• Technology/High Tech/IT
Related Services & Providers
• Dashboard Software
• Research Reporting/Analysis
• Telephone Random Digit Dial Sample (RDD)
• Telephone Sampling
• Telephone/Data transmission provider
Research Methods
• Cell Phone/Mobile Data Collection
• Predictive & Advanced Analytics
• Satisfaction Surveys


Concentrix offers telephone-based data collection capabilities from either our Philippines facility or our US-based facility in Savannah, Georgia. Our Philippines facility offers high volume and high-quality telephone data collection capabilities at an exceptional value.

Our interviewers are specifically trained on traditional market research interviewing techniques, and undergo a rigorous level of project specific training before dialing on any project. We specialize in Customer Satisfaction/ Voice of the Customer (VOC) surveys, leveraging our industry-leading customer feedback management platform to capture and integrate multi-mode data from any source to fit all your VOC/ NPS needs.

Central Telephone Facility
# Stations: 250
International Coverage: Yes
CATI Stations: 250 with Quancept software
Multi-Lingual Interviewing: English, Spanish 
In-House Tabulations: Yes
In-House Programming: Yes
Recruiting Services
Recruit for: focus groups
Recruiting in-house: Yes  
Opt-In for:  
Recruit for:  
Study Types Recruit for: consumer
Focus Group Services
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Off-Site/Remote Interviewing
Remote/Field Interviewing: For On-Site Assignments
Research Software
Computer-Assisted Telephone Interviewing (CATI): Quancept  
Mobile: Quancept  
Statistical Analysis: e-Tabs, SAS, SPSS  
Tabulation: Quantum  
Text Analysis: NLP  
Web Survey (CAWI): Quancept