Customer Lifecycle, LLC

Customer Lifecycle, LLC

319 N. Weber Road, #360
Bolingbrook, IL 60490

: 630.412.8989
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Karin Ferenz
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Business Type
  • Data Collection - Qualitative
  • Data Collection - Quantitative
  • Data Processing
  • Field Management
  • Full Service
  • Online Research Services
  • Online Surveys
  • Qualitative Consultant/Moderator
  • Related Support Services
  • Research Supplier / Provider
Interviewing Specialties by Audience
• Business-to-Business
• Hard to Reach Populations
• Industrial
• International Research and Services
• Utilities
Research Methods
• Attitude/Usage
• Business-to-Business
• Conjoint Analysis
• International Research and Services
• Predictive & Advanced Analytics
• Satisfaction Surveys
• Secondary Research
• Segmentation


Customer Lifecycle is a global research-based consultancy that works with B2B and B2C companies to get more value and better business results from research through significantly improved coordination, deployment, and integration of research findings and customer requirements into the day-to-day management and operations of the organization. Outcomes are rigorous and balanced customer-focused performance metrics, improved financial results, and a superior total customer experience.

We work with clients to plan and conduct primary research to accurately identify and measure requirements for customer acquisition, satisfaction and loyalty, a share of wallet growth, and retention.

With reach to more than 3 million individuals in 160+ countries, we conduct strategic qualitative and quantitative research in multiple localized languages on a worldwide basis.

Recruiting Services
Recruit for: focus groups
central location studies 
Recruiting in-house: 3 recruiters on staff 
Database available: 1m+ names
Opt-In for:  
Recruit for:  
Study Types Recruit for: consumer
Description: Specialize in executive recruiting and interviewing. Conduct focus groups, IDIs, video groups, bulletin boards, chat groups, online communities, telephone and in-person.
Focus Group Services
Focus Group Moderators: Yes
One-on-one, In-depth interviewers: Yes
Off-Site/Remote Interviewing
Remote/Field Interviewing: For On-Site Assignments & Mystery Shopping
Description: Service/price mystery shopping, in-person interviewing.
Research Software
Statistical Analysis: SPSS, SAS, plus others